Terms of Service
Last updated: 2026-05-24 · Status: beta, working terms
Welcome to Separato. By creating an account or using our service you agree to these terms. Please read them carefully.
What Separato is
Separato is an AI-facilitated separation-agreement platform for Canadian families. We provide free organizational tools (calculators, calendars, messaging, parenting schedules) and a paid agreement service ($750 one-time) that includes AI-facilitated negotiation and review by an independent Canadian family lawyer.
What Separato is not
- Separato is not a law firm and does not provide legal advice. The independent lawyer review at the end of the paid flow is the only legal advice in the product, and only that lawyer provides it.
- Separato is not a crisis service. If you are in immediate danger, call 911.
- Calculators provide estimates only based on the Federal Child Support Guidelines, Spousal Support Advisory Guidelines, and provincial property statutes. A court can order an amount that differs from any estimate.
Pricing
Free tools are always free. A complete separation agreement is currently $750 one-time, which includes the AI-facilitated process and independent legal advice (ILA) for both parties from a licensed Canadian family lawyer. We may change pricing on 30 days' written notice to active users.
Safety screening
Every Separato session begins with an intimate-partner-violence screener (MASIC). If the screener identifies serious safety concerns, we will not proceed with AI-facilitated mediation — instead, we will provide referrals to Canadian crisis services and legal aid. Mediation requires safety on both sides; we will not facilitate a process where one party may not freely consent.
Your obligations
- Provide accurate financial and family information. Material misrepresentation may invalidate the resulting agreement and may be a criminal offence under Canadian law.
- Do not impersonate, harass, or threaten the other party through the platform.
- Do not attempt to circumvent security, scrape the service, or reverse-engineer our software.
Termination
You may close your account at any time. We may suspend or terminate accounts that violate these terms or pose a risk to other users. Where you have purchased an agreement that is not yet complete, we will refund the unused portion on a pro-rata basis.
Limitation of liability
To the maximum extent permitted by Canadian law, Separato's aggregate liability for any claim arising from the service is limited to the amount you paid us in the twelve months preceding the claim, or CAD $100, whichever is greater. We do not exclude liability that cannot lawfully be excluded.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The courts of Ontario have exclusive jurisdiction.
Contact
Questions: support@separato.ca
This is the working version of our terms during beta. Material changes will be posted here with a new "Last updated" date and emailed to active account-holders.